Appointment & Scheduling Policies
Booking & Cancellation Policy: Clients are highly encouraged to book appointments in advance.
Cancellations must be made at least 24 hours before the appointment. Late cancellations will be subject to a cancellation fee of $100. This can be applied to any service at Thrive Aesthetics Chico in the future but cannot be refunded.
Late Arrivals: Clients arriving more than 10 minutes late may have to reschedule.
No-Show Policy: Clients who fail to show up for an appointment without prior notice will be charged a no-show fee of $100.
Walk-Ins: Walk-ins are accepted if time allows but you are encouraged to book an appointment in advance.
Payment & Refund Policies
Payment Methods Accepted: We accept cash, credit/debit cards, and digital payment options.
Deposit Requirements: Some treatments may require a deposit at the time of booking.
Refund & Service Adjustment Policy: All service sales are final. Adjustments to treatments may be made to ensure client satisfaction.
Health & Safety Policies
Client Health Disclosure Requirements: Clients must disclose any medical conditions, allergies, medications & supplements before treatment.
Contraindications & Treatment Limitations: Treatments may not be performed if contraindications exist. Our providers will assess eligibility before proceeding.
Infection Control & Sanitation: We adhere to strict sanitation and sterilization protocols to ensure client safety.
Treatment & Service Policies
Pre- & Post-Treatment Guidelines: Clients must follow all pre- and post-treatment instructions as advised to optimize results and reduce risks.
Age Restrictions: Clients must be at least 18 years old for most treatments unless accompanied by a guardian.
Confidentiality & Privacy: All client information and treatment records are confidential and protected under HIPAA guidelines.
Staff & Conduct Policies
Professional Conduct: Our staff is committed to providing respectful and professional service at all times.
Right to Refuse Service: We reserve the right to refuse service to any client exhibiting inappropriate or disruptive behavior.
Client Behavior Expectations: Clients are expected to communicate respectfully and adhere to all spa policies during their visit.